Returns & exchanges

We want you to love what you wear. If something isn’t right, here’s how returns and exchanges work.

Your 14-day right to cancel

You can cancel your order for any reason within 14 days of the day you receive it. Just tell us by emailing returns@voxgente.co.uk. You then have a further 14 days to send the items back.

• Items should be unworn, unwashed and have all tags attached, so we can refund you in full.
• Please send items back in their original packaging where possible.
• The cost of returning items is yours, unless the item is faulty or we sent the wrong one.

Refunds

Once we receive your return (or proof that you’ve sent it), we’ll refund you within 14 days, to your original payment method. If you return your whole order, we also refund the standard delivery charge you paid.

If an item comes back worn, washed or damaged, we may reduce the refund to reflect the loss in value.

Exchanges

Need a different size or design? Email returns@voxgente.co.uk within 14 days of receiving your order, telling us the item you’re sending back and the size or design you’d like instead. Send the item back to us and, once it arrives, we’ll send your replacement free of charge. Replacements depend on stock, and if it’s unavailable we’ll refund you instead.

Faulty or incorrect items

If your item is faulty or not as described, contact us within 30 days of delivery for a full refund, a repair or a replacement, and we’ll cover the return postage. Your legal rights under the Consumer Rights Act 2015 are not affected.

How to return

1. Email returns@voxgente.co.uk with your order number and what you’re returning or exchanging.
2. We’ll reply with the return address and next steps.
3. Pack the items securely and keep your proof of postage.

We’ll email you as soon as your return or exchange is complete.